Shipping policy

Shipping Policy

Last updated: July 2026

Processing time
Orders placed on business days before 4:00 PM are shipped the same day; after 4:00 PM, on weekends or public holidays they go out the next business day. During busy periods (promotions, holidays) processing may take 1–2 business days longer. We'll announce this in advance on the website.

Shipping costs and delivery time
- Netherlands & Belgium: 1–3 business days · free from €25, otherwise €4.95
- Germany, Luxembourg, France: 3–6 business days · €6.95
- Other EU countries: 5–8 business days · €9.95
The exact shipping cost is always shown at checkout before you pay. Delivery times are indicative and apply from the moment of shipping, not the moment of ordering.

Subscriptions
Have a subscription? Your order is automatically processed on your fixed delivery date, and the same delivery times and shipping costs apply. You'll receive an email in advance so you can still adjust, skip or pause your delivery.

Track & trace
Once your package is handed over to the carrier, you'll receive an email confirmation with a track-and-trace code. The first scan may take up to 24 hours. Didn't receive an email? Check your spam folder or get in touch.

Address details
Please enter your address carefully. If an order can't be delivered due to an incorrect or incomplete address and is returned to us, we're happy to resend it once the new shipping cost has been paid. An address change is only possible as long as the order hasn't shipped yet. Email us as soon as possible at info@shapeupdaily.com.

Delayed, lost or damaged packages
Delayed: hasn't your package arrived after the expected delivery time? Please wait 3 more business days — carrier delays usually resolve themselves. After that, we'll look into it for you.
Lost: report a lost package within 14 days of the expected delivery date. We'll open an investigation with the carrier. If the package can't be located, we'll send a replacement order or refund your purchase amount.
Arrived damaged: email a photo of the product and the packaging within 7 days of receipt to info@shapeupdaily.com. We'll arrange a free replacement.

Where we ship
We ship within the European Union. We're currently unable to process orders outside the EU. The Caribbean Netherlands, Curaçao, Aruba and Sint Maarten fall outside our shipping area.

Returns
Want to return an order? Please read our return policy. We're unable to process returns that haven't been registered with us in advance.

Questions about your order?
Email us at info@shapeupdaily.com — we usually respond within one business day.
ShapeUpDaily · Pijnendijk 5, 5066 PJ Moergestel, The Netherlands · KvK 42071669