Shipping Policy

Free shipping within the Netherlands and Belgium on orders over €25. Below you'll find everything about processing times, delivery times and shipping costs.

Last updated: July 21, 2026

Processing time

Orders placed on business days before 4:00 PM are shipped the same day. Orders placed after 4:00 PM, on weekends or on public holidays go out the next business day.

During busy periods (promotions, holidays) processing may take 1 to 2 business days longer. We'll notify you of this in advance on the website.

Shipping costs and delivery time

Destination	Delivery time	Cost
Netherlands & Belgium	1 – 3 business days	Free from €25 — otherwise €4.95
Germany, Luxembourg, France	3 – 6 business days	€6.95
Other EU countries	5 – 8 business days	€9.95

The exact shipping cost is always shown at checkout before you pay. Delivery times stated are indicative and apply from the moment of shipping, not the moment of ordering.

Track & trace

Once your package is handed over to the carrier, you'll receive an email confirmation with a track-and-trace code. It may take up to 24 hours before the first scan appears. You can follow your shipment via our tracking page. Didn't receive an email? Check your spam folder, or get in touch with us.

Address details

Please enter your address carefully. If an order can't be delivered due to an incorrect or incomplete address and is returned to us, we're happy to resend it once the new shipping cost has been paid.

We can only process an address change as long as the order hasn't shipped yet. Email us as soon as possible at info@shapeupdaily.com.

Delays, lost or damaged packages

Delayed package

Hasn't your package arrived after the expected delivery time? Please wait 3 more business days — carrier delays usually resolve themselves. After that, we'll look into it for you.

Lost package

Report a lost package within 14 days of the expected delivery date. We'll then open an investigation with the carrier. If the package can't be located, we'll send a replacement order or refund your purchase amount.

Arrived damaged

Did your order arrive damaged? Email a photo of the product and the packaging within 7 days of receipt to info@shapeupdaily.com. We'll arrange a free replacement.

Where we ship

We ship within the European Union. We're currently unable to process orders outside the EU. The Caribbean Netherlands, Curaçao, Aruba and Sint Maarten fall outside our shipping area.

Returns

Want to return an order? Please read our return policy. We're unable to process returns that haven't been registered with us in advance.